Know the RULES
Here are some important tips for our players on keeping lottery play
safe and secure.
Know what you have won before you give your ticket to a retailer.
Utilize the ticket checker found at most retail locations. If you doubt the retailer, ask to see the validation receipt. If a problem persists, ask for your ticket back and contact the Kentucky Lottery Division of Security immediately.
Never allow a retailer to charge you a fee, commission, or tax for cashing your ticket(s).
If this occurs, contact the Kentucky Lottery Division of Security immediately.
If you play a multi-draw ticket and win before the final draw, make sure you obtain an exchange ticket from the retailer when you cash your ticket. Also, make sure the ticket you receive is accurate. DO THIS IMMEDIATELY UPON RECEIPT. The ticket should have the word EXCHANGE at the top.
If you purchase a scratch-off ticket, check it and make sure the play area coating has not been previously scratched. If the ticket appears to have been tampered with, contact the Kentucky Lottery Division of Security immediately.
You may ask a retailer for the non-winning validation receipt. It’s yours to keep.
Any retailer can cash winning tickets up to $600. Winning tickets of $5000 or less can be cashed at designated Kentucky Lottery cashing agent locations. Numerous Kentucky Lottery retailers across the state have the cashing agent designation. Contact one of our customer service reps at (502) 560-1500 or email@example.com for the name and location of a cashing agent near you.
Tickets up to $25,000 can be cashed at any Kentucky Lottery Regional office. Again, contact one of our customer service reps or check our website for a location near you. Any tickets over $25,000 must be cashed at the Kentucky Lottery corporate headquarters located at 1011 West Main Street, in Louisville.
Tickets may also be mailed in to the Claims Department at our corporate location. Claims over $600 must be accompanied by a completed claim form and a copy of a government issued photo ID. Claim forms can be obtained at Kentucky Lottery retailers, lottery regional offices, or by contacting the Kentucky Lottery Corporation customer service department at (502) 560-1500.
REPORT POSSIBLE FRAUDULENT ACTIVITY TO THE KLC IMMEDIATELY
If you know of, or suspect, any impropriety involving anyone associated with the Kentucky Lottery Corporation, please contact us by phone at (502)560-1813 or e-mail at firstname.lastname@example.org. You may remain anonymous.
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