Customer Service

Please be sure to check out or "Questions?" link for frequently asked questions.

The Kentucky Lottery can be reached by email at CUSTSRVS@KYLOTTERY.COM  We respond to all e-mails received as quickly as possible. You should usually receive response in one business day, and at the most three business days.  If you have sent us an e-mail and haven't heard back in several days, contact us again.  It's possible that your spam blocker or virus protection is stopping the replies from reaching you.  You might have to add e-mails from to your "friends" list to keep that from happening.

Winning Numbers Hotline
(502) 583-2000

Corporate Headquarters
1011 West Main Street
Louisville, KY 40202
(502) 560-1500 


Past Winners
Sold at Dry Ridge Fastlane
Dry Ridge, KY
Lucky for Life