Validations is the term used for the cashing of tickets. Validations can happen at both the lottery vending machines and the Altura terminal. However, if the player wants cash, then they must validate their ticket at the Altura. The Altura is ready to validate tickets as long as it is on the home screen. Retailers may also use the button on the home screen and enter the ticket serial number if the ticket is not scanning.

Validations can only occur during the business day which is from 5am until 2am the following night. No tickets can be redeemed between 2am and 5am.

After a winning ticket is scanned, an Online or Instant Authorization slip will print. The retailer should keep this receipt and the winning ticket in their lottery drawer as proof that the ticket has been paid. 

For all Validation related questions please call: 1-800-937-8946 - option 3

All Retailers:

  1) Winning tickets will automatically validate when scanned at terminal.

  2) Winning tickets can be scanned at vending machines and validated by adding   credits to the machine for continued play or scanned at the Altura terminal and validated for cash.

  3) Do not require tax info.

  Note: If validating a multi draw ticket or instant win ticket with a nightly draw, always give Exchange tickets along with any cash prize to player after validating the instant win.

All Retailers:

  1) Winning tickets up to $600 can be cashed at all retailers

  2) Once ticket is scanned, a pay verification screen will appear. Select Yes only if you are able to payout the full amount of the prize

  3) Winning tickets above $50 can not be credited on a vending machine

  4) Winning tickets up to $600 do not require tax info.

Cashing Agents:

  1) Winning tickets over $600 can be validated at a Cashing Agent if the retailer has the money available to pay out.

  2) Once ticket is scanned, a pay verification screen will appear. Select Yes only if you are able to payout the full amount of the prize

  3) Winning tickets above $600 require a Winner Claim Form be completed by the player

  4) Cashing Agents may also apply for Web-based Claims in order to validate tickets after hours

Use these documents to learn more:

Call-in Validation Procedures

Call-in Super CA Validation Procedures

Web-based Validation Procedures

Super Cashing Agents:

  These select Cashing agents are able to validate winners of up to $25,000. All normal Cashing Agents rules apply but there are additional steps required for claims over $5,000.

Use these documents to learn more:

Super Cashing Information

Retailer Web Access

Cashing Agent Reminders

Cashing Agent Violation Policy

NOTE: Any prize over $25,000 must be claimed in person at the Kentucky Lottery Headquarters in Louisville.

Retailer commissions is one of many ways retailers benefit from selling lottery products. All retailers earn:

• 5% Commission for all Lottery Sales.
• 1% Cashing Commission for all tickets validated in store.
• 1% Selling Bonus for any tickets validated at another location above $600.

Note: Commissions for Online Sales are paid on the next Billing Report. Commissions for Scratch-off Sales are paid when the pack settles. View your weekly Billing Report to see your selling and cashing commissions

**The cashing bonus for “authorized cashing agents” will remain at 2% for cashing winning tickets between $601 - $5,000.

The Billing Invoice prints automatically at the Altura Terminal upon sign on every Tuesday for bank sweeps on Thursday.

The invoice is for the previous weeks sales Sunday at 5am – Sunday at 2am.

The total balance due at the bottom of the invoice is what needs to be in your lottery account by Wednesday and will be debited from your account on Thursday.

The total will include:

Sales + Line fee – Payouts, Cancels, and Commissions.

Note: Scratch-off packs will be billed at 85% validation, 60 days after activation, or 120 days after invoice date whichever comes first. The Instant Ticket Shipment Receipt is not your billing invoice.

For Any Billing Related Questions Please Call:

1-800-937-8946 - option 2 or refer to the Reports and Accounting Reference Guide

How to get credit for a damaged ticket:

 The Online Adjustment Form is to be filled out and sent to the KY Lottery Billing Dept. within 14 days of a damaged ticket being printed.

 You may apply for the adjustment if a ticket is damaged and can not be sold to a player or cancelled so that you may receive an adjustment to your bill for the ticket.

The Billing Dept. will then review the case and either approve or deny the adjustment.

These forms must be accompanied by the damaged ticket as well as a reprint to be considered for an adjustment.

Most common reasons for an online adjustment may include but are not limited

to the following :

Ticket Jammed ,Ticket printed with no barcode, Ticket printed blank

Ticket Printed illegible, Ticket did not print what was on playslip

For Any Billing Related Questions Please Call:

1-800-937-8946 - option 2 or refer to our Online Adjustment Guide

Please contact Kentucky Lottery Security @ 1-800-937-8946, option 5 if:

• You did not receive your ticket order so that they can be put it into lost/stolen status.
• You have questions about how to activate a pack after some of the tickets have already been sold.
• You have questions about potential employee lottery misconduct.
• You receive the message please contact lottery on your Altura Terminal. 

Stolen Tickets hotline number: 1-800-937-8946, option 5

Please contact both the police and lottery if you believe tickets have been stolen.  

Fraud Hotline: 502-560-1813 Email: klcfraudwatch@kylottery.com

Contact this number if you believe lottery fraud of any kind has occurred.

KY Lottery- Security

Bookkeeping and Security Checklist

KLC Security Brochure

• Always keep Scratch-off Tickets secured.
• Always keep Sign-on numbers out of public view.
• Always keep and maintain daily inventory logs for Scratch-off tickets especially the ones sold from the counter.
• Keep your Scratch-off invoices for your records.
• Never print and give player tickets without getting the money for it first.
• Keep security cameras on both the vending machine and front counter lottery areas.

The Kentucky Lottery wants our games to be fun and entertaining – but if the fun stops, we want you to have help and information concerning problem gambling issues. You can always call 1-800-GAMBLER for help.  And now you can talk with a problem gambling counselor via text or chat, if you prefer or view our video Here

  Please, Play Responsibly. It truly is just a game.