Always report stolen tickets to the police and Kentucky Lottery Security! The sooner you report a theft or loss, the sooner we can help. Here’s what is needed:
- Game Number(s)/Pack Number(s) & Ticket(s). Ex: 212-0012178, Tickets 151 through 299
- Date and approximate time tickets were taken.
- Suspect(s) identity, if known, and name of the investigating law enforcement agency, officer’s name, and the case number if available.
Remember the 6 Cs of Loss Prevention
- Check and verify inventories.
- Check employee backgrounds before hiring and periodically thereafter.
- Check and analyze trends by shift and compare to store employee schedules.
- Check that cash register receipts match lottery sales reports.
- Check scratch-off ticket sales by shift.
- Check consistently!
Questions about cashless vending? Click here for FAQs.
Click here to download or view our complete lottery retailer training manual. Feel free to skip around the training to sections specific to your needs. You may also view individual documents by visiting our Training Materials page.
There are a number of coupons out this time of year so please make sure your staff is aware how to redeem them. See instructions and tips here.
Here is a reminder of Kentucky Lottery Sales Representative Requirements for in-store visits. These requirements in addition to the Governor's Healthy at Work retail requirements must be followed before a sales representative can visit your store. Let's work together to protect each other.
As you were instructed at the time of licensing and re-licensing, as well as being noted in your Kentucky Lottery Retailer Manual, it is illegal to sell lottery tickets to or cash lottery tickets for anyone under the age of 18. All complaints about a retailer selling to minors will be vigorously investigated by the Kentucky Lottery Security Department, and if found to have violated this statute, the retailer will face disciplinary action up to license termination.