Higher than normal call volumes
The Kentucky Lottery is experiencing high call volumes. All of our player's concerns are important to us. We appreciate your patience as we work with each individual to resolve any issue they may be experiencing.
Did you check out our FAQs? You may find your answer there.
To email us, select a topic from the list below. We will respond to all emails within 1-2 business days. You can also call Customer Service at 877-789-4532.
Please do not send any sensitive information, such as credit cards, date of birth or social security numbers in an unsecured message. You will need to call Customer Service if you need to share this type of information.
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1011 West Main Street
Louisville, KY 40202