Careers

JOB SUMMARY

The Network Support Technician is responsible for the monitoring of the Kentucky Lottery Corporation’s (KLC’s) computing network and assisting senior members of the Network Services Team with the installation and configuration of server/network hardware and software components, disk management, problem determination and resolution. Provides first level IT support to the KLC using Service Desk tools for problem determination and resolution by analyzing, identifying, and diagnosing faults and symptoms. Provides technical advice and support to customers using desktops, computers systems and peripheral equipment. Maintains documentation as it relates to troubleshooting and operational procedures.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Delivers first-level service desk support, including in-person assistance with equipment setup, onboarding new hires, troubleshooting technical issues, and managing physical assets.

• Monitors the Service Desk ticket queue, triages, and assigns tickets to IT staff as needed.

• Assists the Network and Server Administrators by monitoring the computing network and completing tasks associated with ongoing projects and maintenance.

• Creates and maintains service desk procedure documentation as needed.

• Installs, configures, maintains, and supports desktop hardware, applications, client software, and network printers as assigned.

• Completes administrative maintenance and organization of computer and network components including cable management and asset inventory as assigned.

• Performs various duties as assigned by manager including preparing reports, attending meetings, and performing studies as they relate to Information Technology.

KNOWLEDGE/SKILLS/ EXPERIENCE

• High school diploma or equivalent required. Associate’s degree in information technology desired. Equivalent relatable experience or industry certifications may be substituted in lieu of degree.
• Minimum two years’ experience supporting desktop/PC hardware and software, modern Windows operating systems, and Microsoft networking and servers. 
• Microsoft certifications, experience with Active Directory and Microsoft 365 a plus.
• Understanding of network topologies, components, and concepts including familiarity with commonly used practices and procedures as they relate to desktop and network hardware and software.
• Familiar with service desk ticketing systems and working within a team environment while providing excellent customer service.

• Strong analytical, technical, and organizational skills with proven attention to detail.
• Must be self-directed and self-motivated with the ability to work independently on assigned tasks under minimal supervision.
• Strong problem-solving and analytical skills with the ability to handle multiple tasks independently.
• Strong verbal and written communication skills with the ability to communicate professionally at all levels of the organization and properly document changes and procedures.
• Must be dependable with excellent time-management skills and consistent attendance. 
• Must have valid driver’s license and willingness to travel as needed.

CORE VALUES

Must be able to exhibit the KLC’s core values

• Integrity – We do the right thing.
• Accountability – We are accountable to the Governor, the General Assembly, the people of the Commonwealth and to each other.
• Social Responsibility – We are a good corporate citizen, giving back to the community.
• Diversity, Equity & Inclusion – We value and respect our colleagues, our customers, and the communities we serve.
• Teamwork – We believe in collaboration and the strength of people coming together to achieve something great.
• Innovation – We embrace innovation, working to proactively see opportunities.
• Fun – We have fun at work and enjoy a positive work environment.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities. 

WORKING CONDITIONS

• Office environment – onsite attendance required.
• Willingness to work flexible hours.
• Travel – Less than 10%.

PHYSICAL REQUIREMENTS

• Ability to lift up to 40 pounds: Frequently
• Standing or sitting: Frequently
• Moving: Occasionally
• Reaching, writing, fingering, typing: Continuously
• Talking and/hearing: Continuously
• Seeing - Must be able to read reports, documents and use a computer: Continuously
• Sitting for long periods of time: Frequently

BENEFITS

We offer a comprehensive employee benefits package including medical, dental, vision, wellness program, health savings account, flexible spending accounts, company paid life insurance, supplemental life insurance, company paid short-term and long-term disability, paid parental leave, voluntary benefit plans, generous paid time off plans, retirement plans – including 401(k), 457(b), IRAs, and a money purchase retirement plan in which after one year of service the company contributes the equivalent of 8% of your base pay.  

Salary Range: $54,156-$67,643 (Midpoint). Our goal is to pay a competitive market salary for new employees, which is typically up to the midpoint of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills and internal pay equity

TO APPLY 

• Interested candidates may send their resume and salary expectations to: klcjobs@kylottery.com 
• Please indicate “Position #1726” in the subject line of your e-mail.
• We will only contact candidates who match the qualifications for this role and who are selected for the next steps in the talent acquisition process.

The Kentucky Lottery Corporation is an equal employment opportunity employer.  Our mission is to build a diverse, equitable and inclusive environment where everyone is valued. We’re all winners when we embrace our differences.