Frequently Asked Questions


Being a verified Fun Club member allows you, as eligible player, to enter eligible non-winning tickets into second chance drawings, and to receive the latest news, coupons, and information by email and text alerts.

In addition, you can log into Fun Club and purchase and play draw games and Instant Play games directly on the site as long as you comply with our Terms of Use.

Do you need additional help?        

Absolutely nothing!

Do you need additional help?        

Yes

Do you need additional help?        


If you are not already a Fun Club member, go to Sign Up. For more information, see Terms of Use.

Do you need additional help?        

No, a player may have only one account.

Do you need additional help?        

To assist with forgotten password, click on Problems Logging In?. If you forgot your username, call Customer Service at 877-789-4532.

Do you need additional help?        

We use age-verification and identity-verification technology and methods to locate records for and verify every person.  To begin the verification process, you must be 18 or older and have a valid US address.  If you meet these requirements but still are having trouble getting your identity verified, try the following recommendations:

  • Use your legal name.  Usually, it is the name on your birth certificate, unless it was changed as a result of a marriage or court order.  Using nicknames or shortened versions of legal names such as (Kathy instead of Kathleen) may not be recognized.

  • Include a middle initial only if you use one when signing legal documents. (If you have a middle name on your driver's license, try including it.)

  • Use a valid street address; if you use a PO Box, you can also give that a try.

  • Try "Street" or "St" instead of 'St.' or vice versa.  Try to use the address that appears on your driver's license.

  • Try variations with directional abbreviations.  Try including the directional abbreviation, not including them, then spelling them out. 


You may have trouble passing our verification process if you:

  • Have a recent name change.

  • Have recently moved

  • Do not have a public records under your name.  Examples of public records include: a loan, utility bill, driver's license, etc.

Unfortunately, as outlined in our Terms of Use, it is not possible to use your account if your age and identity cannot be verified. Based on other states' experience, we know some people may not be able to pass the verification process.  If you can't pass, you will still be able to purchase tickets at our retail locations, and we hope you will continue to play the Kentucky Lottery.

Do you need additional help?        

To change your account profile information, log in with your email address and password. From the Manage Profile page, you can make your desired changes.

Once your account has been verified, certain profile fields like your first and last name, the last four digits of your social security number and date of birth cannot be changed.

Do you need additional help?        

If you want to temporarily or permanently self-exclude or inactivate your Fun Club account and prohibit yourself from playing on our website or entering second chance promotions, go to Manage Profile and follow the instructions. 

During your self-excluding period, you will no longer be able to access your Fun Club account, play online or enter into our promotions. You will forfeit any existing entries you have for second chance promotions from the Kentucky Lottery.  You will not receive any marketing communication from us.  


Before You Self-Exclude

Cash out any winnings you may have in your online account. You will not be able to cash out your winnings once you self-exclude. Deposited funds cannot be returned.


Set How Long To Self-Exclude 

You’ll set the time for how long you want to be prohibited from accessing your Fun Club account, including permanently self-excluding. Once you self-exclude, it cannot be reversed. At the end of your selected time period, you may call Customer Service to reactivate your account.

If you follow the Kentucky Lottery on social media (Twitter, Facebook, etc.), remember to unfollow us.  We cannot do this function for you.


For more information, see Terms of Use.

Do you need additional help?        


Visit the Promotions and Events page to find current promotions and review eligibility and entry requirements.  For draw game and scratch-off tickets, you can find examples of what barcode to enter after logging in to your Fun Club account from the ticket entry page.

Do you need additional help?        


To purchase and play a lottery game online or via the mobile app, you must: be at least 18 years of age; have successfully completed the process for registering for a Fun Club account or updating your existing account; have your identity verified, have sufficient funds in your account to make the purchase; have a valid Kentucky address, be physically located in Kentucky at the time of purchase; and be in compliance with federal, state, and local laws, the iLottery Terms of Use, and all Kentucky Lottery directives, rules and regulations. Go to How to Play Online for more details.

Do you need additional help?        

You may deposit funds into your iWallet through:

  • A credit or debit card
  • Linking your checking account to your Fun Club account
  • Linking your PayPal account
  • iFunds or iGifts, which can be purchased at retail

Depending on which method you select, you may be asked to provide personal information, such as your account informations, your social security number, etc.   

For debit or credit cards, we do not guarantee any particular card will be accepted. We reserve the right to change funding methods at any time.

Do you need additional help?        

You are required to have a minimum deposit of $10 when you put money into your iWallet. We reserve the right to change the minimum deposit at any time. 

No minimum purchase is required for a draw or Instant Play game.

Do you need additional help?        

If you have winnings in your iWallet, you can have these funds directly deposited into your linked bank account, your linked PayPal account, or you can request a check be mailed to the address on your account within approximately 7-10 business days.

Deposited funds can’t be withdrawn at any time to ensure compliance with banking regulations.  Bonus Bucks cannot be withdrawn at any time.

Do you need additional help?        

To request a win/loss statement for your online account, please contact Customer Service at 877-789-4532.

The win/loss statement includes estimated win/loss information for your Fun Club account online.  This is based on use of your email address and does not take the place of your own records for your lottery activity.  For specific information on tax return preparation and IRS requirements, please consult a tax advisor or the IRS at www.irs.gov. The IRS recommends that taxpayers keep their own diary of their gaming activity with such pertinent information as dates, games, jackpots, and total wins and losses.

Do you need additional help?        

No, once a purchase is placed, it can’t be canceled.

Do you need additional help?        

Responsible gambling limits are set to limit deposit activity in a given day, week or month.  If you have an account, you may log in and impose personal limits that are less than the defaults if you so choose to do so. Default limits are listed below.

Daily Deposit Limit $849

Weekly Deposit Limit $850

Monthly Deposit Limit $4,250

You have the option of setting lower limits by logging in to your account and going to "My Limits". If you have lowered your responsible deposit limit, it is now in place. If you have raised your limit, the new value will not show up in your account for 24 hours after a cooling off period has been completed.

Do you need additional help?        

If you are logged into your account, your balance will appear at the top of the page.

Do you need additional help?        

To review your account history, click on "My Account" and select "My Transactions". You'll be able to see a listing and description of your activity.

Do you need additional help?        

“Favorite Wagers” is a way to store your favorite numbers for your Kentucky Lottery games right in your account.  This way, you can easily replay the numbers at any time.  You can create up to 10 favorite groups.

Do you need additional help?        

Players may receive promotional awards (“Bonus Bucks”) for qualifying activities.  An award results in the deposit of Bonus Bucks into your iWallet.  Bonus Bucks can be used towards the purchase of online play (draw game and Instant Play). Qualifying activities that may result in an award may include, but are not limited to:

  • Account funding in a specific period of time, amount or manner
  • Purchase of a specific game
  • Purchase of a specific amount

Resulting awards are automatically assigned. You will be notified of the award and your transaction history will be updated. Bonus Bucks have no cash value and may not be withdrawn from your account at any time.

Do you need additional help?        

iFunds are a way you can add funds into your account through a purchase at a participating retail store. 

In order to fund your account through iFunds, log in to your account, then select "Player Card.” You will need to provide the bar code on that card to the participating retailer. You may request iFunds of an authorized amount (in whole dollars), subject to your account balance and deposits limits, from the retailer, and present your Player Card for retailer to scan.

The retailer scans your Player Card.  The terminal will display the maximum amount that you can add, based on account balance and deposit limits. Retailer then enters the amount (equal to or less than the maximum allowed), and takes your payment.  You will receive a receipt from the retailer and the amount will automatically be applied to your account.

Do you need additional help?        

iGifts are another way you can add funds into your account through a purchase at a retail store. You must be 18 years of age or older to purchase an iGift.

Unlike iFunds, which put the money directly into a specified account, iGifts works like a voucher.

In order to fund your account with an iGift, you may request from a retailer an authorized amount (in whole dollars). After the retailer is paid, the retailer prints a voucher. You may then log in to your account, and follow the steps for redeeming your voucher or iGift. 

Subject to account balance and deposit limits, the amount will be added to your account.  If the addition of the iGift would cause you to exceed your account balance and deposit limits, the iGift cannot be added to your account.

Do you need additional help?        

We’re sorry for the inconvenience!  There are occasional times you may find you can’t purchase a game, due to system maintenance or daily processing.  Please try back again later.

If you continue having problems, call Kentucky Lottery Customer Service.

Do you need additional help?        

If you're not being accurately located when you on an Android device, you may need to clear your cache. 

Go to Settings > Official Kentucky Lottery App. Select Clear Cache.

Do you need additional help?        

Desktop

If you are within Kentucky and using a desktop computer, the system will request your permission to use location services.  Please verify that your browser is configured to share its location and read the answer for "How do I make sure desktop browser location services are enabled?"  If you have any problems, please contact Customer Support.    

Mobile

If you are within Kentucky and using a mobile device, such as a smartphone or a tablet, the system will request your permission to use location services.  Please verify that your device is configured to share its location.  

When using Wifi

  • On an iPhone or iPad, configuration options for location services may be found in Settings / Privacy / Location Services.  Ensure that location services are enabled, and scroll through the list of applications to find the browser you are using to access the website.  Verify that the browser is configured to allow location access. 
  • On an Android phone or tablet, configuration options for location services may be found within the browser you are using to access the website.  From within the browser, Chrome in this example, access the Settings function.  Look for Site Settings, then Location.  Look for play.kylottery.com.  Select the Allow option. If you are using a browser other than Chrome, your specific sequence of steps may be slightly different.  

When using mobile cellular connection for internet

If you are using a cellular connection to get to the Internet, also confirm that your device has been successfully opt-ed in.  If you are not opt-ed in, we will not be able to geolocate you.

Do you need additional help?        

There may be several reasons that you receive messages saying we cannot verify your location.  The presence of certain software or internet configurations on your computer may affect the data and accuracy of the location verification process.  Known examples include:  

  • Ad Blockers (this may be packaged with McAfee or Norton’s anti-virus programs)
  • a VPN installed (even if it is not being actively used)
  • Remote Desktop Program (RDP)
  • Using a mobile hot spot
  • Using a satellite internet connection

If these features are present, we encourage you to try playing the games on a different device.

If you are still having problems, please contact Customer Support for help.

Do you need additional help?        

Will I be able to play if I use satellite services to provide my internet access?

Unfortunately, no. It is not possible to validate your location when you are using satellite services, and you will not be able to play our online games.

Do you need additional help?        

Each browser has a different process to configure enabling location services.  Select the browser you are using and follow the steps below. 

Chrome

  1. Open Chrome.
  2. In the top right, click the Chrome menu. Click Settings > Show advanced settings(all the way at the end of the page in blue letters)
  3. In the "Privacy" section, click Content settings.
  4. In the dialog that appears, scroll down to the "Location" section. Select your default permission for future location requests:
    • Allow all sites to track your physical location: Select this option to let all sites automatically see your location.
    • Ask when a site tries to track your physical location: Select this option if you want alerts whenever a site asks to see your location.

If you select the option that says “Do not allow any site to track your physical location” you will not be able to play the Kentucky Lottery’s online games.

FireFox

  1. In the address field type: “about:config”
  2. A search box will appear. Search for “enabled”
  3. Ensure the “Value” is displaying “true.” If it is not, click on “false.” The value will turn to “true.”

 It is necessary that location services be enabled; if you receive an error message that indicates you may void your warranty, please use another browser when playing our online games.

 

Safari

  1. Click the Security & Privacy icon in the System Preferences window.
  2. Click the Privacy tab.
  3. If the padlock icon in the lower left is locked, click it. Enter an admin name and password to unlock it.
  4. Select Location Services.
  5. Check the "Enable Location Services" checkbox.

 

Edge

  1. OpenSettings > Privacy > Location
  2. On the right side, if you see this statement: Location for this device is off, click the change button to enable it.
  3. Below that, toggle theLocation slider from the Off position to the On 

Below these, choose apps that use your location. Find the Edge app and slide to the On position.

Do you need additional help?        

Select your device type below to learn how to enable browser location services:

Android (based on Android 5.1):

  1. On your Homescreen, tap the Apps  
    Note: Some Android devices do not have an Apps icon and display all your apps on your Home screen. 
  2. Tap Settings
  3. Tap Locations
  4. Ensure Location Services are enabled
  5. Select Mode
  6. Ensure the location mode is set to high accuracy

 

iPhone:

  1. To enable location services go to: Settings > Privacy > Location Services.
  2. Select System Services.

Find the Browser you will use in the list of apps; validate it is set to “While using this app.”

Do you need additional help?        

Responsibility is a core value of the Kentucky Lottery. We design our games to be an exciting and fun form of entertainment and encourage players to play responsibly.

The framework of our Internet platform is heavily based on the National Council on Problem Gambling’s Internet Responsible Gambling Standards first published in April 2012. We feel our Internet platform provides a very responsible experience, thanks in large part to the limit setting features required for online accounts.

If you’d like more information on topics such as limit setting, self-exclusion, myths associated with games and warning signs of a problem, visit Play Responsibly.

Do you need additional help?        


Prizes of $600 or less are automatically deposited into your Fun Club account. To see details of the wins and winning amounts go to My Account > My Transactions. An email will be sent to the email address on file for large tier wins. Winning amounts over $600 are subject to the iLottery Terms of Use and all applicable state and federal law. 

For further information refer to Terms of Use Section on "Claiming Prizes"

Do you need additional help?        

Subject to the iLottery Terms of Use and all applicable state and federal law, prizes won through online play are claimed as follows:

  • tickets winning a free play may be redeemed only through online purchases;
  • prizes of $600 or less are automatically deposited into your account, subject to the prize winnings account limit of $5,000.  If the prize amount would cause the account balance to exceed this limit, a check in the amount of the prize will be mailed, within approximately 7 to 10 business days, to the address on file for your account;
  • prizes over $600 up to and including $100,000 may be claimed online according to the process set out in the iLottery Terms of Use or claimed in person at the KLC headquarters; and
  • prizes over $100,000 must be claimed in person at the KLC headquarters.

Before payment of any prize, we may require you to provide additional information, provide copies of documents, or appear in person at a designated claim center. We may change available methods for claiming a prize at any time and without notice. If we suspect any unlawful conduct or violation of these terms, we may withhold payment of a prize pending completion of an investigation. You agree to cooperate with us in any investigation. We do not guarantee payment of a prize within any specific period of time. We are not liable for any damages or losses resulting from any delay in payment of a prize.

For further information refer to Terms of Use Section on "Claiming Prizes"

Do you need additional help?        


At this time, you can play Keno, Powerball, Mega Millions, Lucky for Life and Kentucky Cash Ball 225, as well as a selection of Instant Play games. 

Get started now!

Do you need additional help?        

No, the Instant Play games are different games, even if they have the same or similar names.  Instant Play games are only available on the internet.

Do you need additional help?        

No, Instant Play games do not involve any skill or judgement on the part of the player. The revealing or choosing of numbers or symbols is for entertainment purposes only.

Do you need additional help?        

This depends on the speed of your Wi-Fi or mobile connection. Typically, it may take about 10 seconds or longer for the initial load.  Once the entire game has loaded for the first time, the files are cached on the device - so subsequent load times are much shorter.

Do you need additional help?        

Check the volume level. Confirm the sound is not muted in the help screen.

While the games do include sound, some devices may have difficulty playing the sounds.  This should not affect the game play experience.

Do you need additional help?        

The age and specifics of your device will affect the animation speeds. We strive to provide games with animations that should work on all devices less than approximately 3 years old and have current operating systems.

Do you need additional help?        

HTML5 games use more CPU power to draw the animations.

Do you need additional help?        


Player funds are held in a bank insured by the FDIC.

Do you need additional help?        

The account registration requires players to give personal information such as date of birth (DOB), address, last 4 digits of their social security number, and phone number. The Lottery conducts a "know-your-customer" (KYC) identification verification for all players who register for an account, including verification of their age.

Do you need additional help?        


The Official Kentucky Lottery App is available on iOS (Apple) and Android platforms.

Do you need additional help?        

Android Users: Download the app at https://play.kylottery.com/en-us/android-download.html

Screens and steps may vary by Android device. Please check your operation manual for specifics to your device. Some older devices may not be supported.

 

Apple Users: Download the app from the Apple App Store.

Do you need additional help?        

You can find a retailer and check winning numbers without having a Fun Club account. 

If you want to scan a ticket or play a lottery game via the app, you will need to have a Fun Club account.

Do you need additional help?        

No. You may only have one Fun Club Rewards account. If you already have a Fun Club Rewards account, sign in with your current user name and password.

Do you need additional help?        

You may purchase lottery tickets through the website by using your mobile device.  You may connect to the Internet using a WIFI connection or through your mobile service provider using your data plan.  Connecting to the Internet through your mobile provider requires registration of your device by using the mobile geo-location opt-in function on the website.  You must be physically located in Kentucky to purchase a lottery ticket through this website, and our geo-location technology must be able to verify that you are physically located within the state. If mobile geo-location opt-in is available through your provider, you may opt-in by logging in to your Fun Club account and following the instructions provided for mobile opt-in, including providing all required information.

Do you need additional help?        

No.  The Kentucky Lottery mobile app is safe for your device.

For Android users, after downloading and installing the Kentucky Lottery app, return to your phone’s security settings and disable downloading from unknown sources.

Do you need additional help?        

If you are a returning player, log in to Fun Club Rewards account, visit My Account>>Mobile>>Mobile Opt-In and follow the instructions on the screen. You will need to provide your mobile number, choose your mobile carrier and reply to the SMS message that will be sent to your phone during the opt-in process. Message and data rates may apply to SMS messages. Once you have opted-in, you can purchase games on your mobile phone without WIFI availability.

Do you need additional help?        

If you want to play lottery games on your phone, it’s important to opt in your device so the Kentucky Lottery can verify your location.  The following phone carriers currently are supported:

  • AT&T
  • Boost
  • Metro PCS
  • Sprint
  • T-Mobile
  • US Cellular
  • Verizon
  • Virgin

If you have any questions, please contact Customer Support for help.

If you are using a different carrier, it may not be possible for the Lottery to verify your location.  If you have any questions about the geo-location services for these providers, please call your phone carrier. 

Do you need additional help?        

You will receive a confirmation text on your mobile device, and you must respond to the text for opt-in completion. After your response, your "Current Mobile Status" will appear as "Opted-In"

Do you need additional help?        

Yes, simply visit My Account>>Mobile Opt-In and select "No/Opt-Out" and press the "Submit" button. You will receive a message confirming opt-out.  Please remember if you opt-out you will not have the ability to purchase online.

Do you need additional help?        

Message and data rates may apply depending upon the terms of your wireless data plan.

Do you need additional help?        

If either your mobile number or mobile carrier change, you must update this information in your account.  Log in to your account, go to Manage Profile.  Once your information has been updated, click "Submit."  You will get a confirmation message once your update is successful.

Do you need additional help?        


Kentucky specific draw games, like Pick 3, Pick 4, Kentucky Cash Ball, Keno, Cash Pop and Kentucky 5, are drawn using a digital drawing system utilizing a random number generator (RNG), instead of using balls and machines.  Using the RNG accomplishes the drawings quickly and more efficiently while maintaining the highest level of security.

The digital drawing system is not connected to any external system and contains no ability to connect to the internet. The device is locked into a full-sized chassis, and tampering is prevented with a bar-coded security bolt that has to be destroyed to be removed. Detailed written procedures require two people to be present at all times in order to access the system, containing a number of checks which must be verified by both individuals before a drawing can be conducted.

The digital drawing systems are housed in the dedicated draw studio with extensive electronic and video surveillance located at the Kentucky Lottery headquarters building in Louisville.

Kentucky has been using RNGs for more than ten years, first with 5 Card Cash, a game that has since ended, and moved to using RNGs for all Kentucky specific games in 2020.  At least 43 state lotteries in the U.S. use some form of a random number generator for their lottery drawings.

Powerball, Mega Millions and Lucky for Life are drawn live, and can be viewed from our website under https://www.kylottery.com/apps/draw_games/watchTheDrawings.html. 

Do you need additional help?        

You can call our winning numbers hotline at 502-583-2000 or visit the Draw Games page to find your preferred game on our website.  You can also download our app and get access to winning numbers at your convenience!  If you join Fun Club, you can also have winning numbers emailed to you. 

Do you need additional help?        

Pick 3 and Pick 4 offer set prize payouts. Therefore, for each drawing, the Lottery has established a $1.5 million liability limit for Pick 3 for any particular three-digit number, and a $1.5 million liability limit for Pick 4 for any particular four-digit number. Should any three digit combination (for example 777) be purchased often enough in a single Pick 3 drawing that would result in the liability limit being exceeded, the Lottery will "cut off" further sales of that specific number combination. The same is true of Pick 4. 

Do you need additional help?        

It is the total number of tickets printed for a game divided by number of winning tickets printed.  For instance, if there are 400,000 winning tickets for a game and there are 1.4 million tickets printed, the odds are: 1.4 million/400,000 = 1: 3.5. So, on average (for this example), the odds of winning are 1 in every 3.5 tickets. That doesn't mean that every 3 or 4 tickets is a winner. It means that out of all the tickets printed, the average number of winners will come out to 1 in 3.5. In some cases, there will be a number of winning tickets in a row and, in other cases, there may be a number of tickets in succession without a winner.

Do you need additional help?        

Every set of numbers, whether selected by a player or Quick Pick has an equal chance of winning.

Do you need additional help?        

Sign the back of your ticket immediately upon purchase from a lottery retailer. Lottery tickets purchased from a retailer are bearer instruments.

Do you need additional help?        

The Kentucky Lottery has over 3,100 retailers across the state.  Look for the Kentucky Lottery sign. Click here to find a retailer near you.

Do you need additional help?        


Winning Draw Game tickets are valid for 180 days from the date of the drawing. Scratch-off tickets are valid for 180 days from the game’s end date.

Do you need additional help?        

Under Kentucky Law, the annuity prize remaining would go to the winner's estate or directed by a court order.

Do you need additional help?        

Money in the unclaimed prize pool goes to the Kentucky Educational Excellence Scholarship (KEES) reserve fund. Since Fiscal Year 2003, nearly $119 million in unclaimed prizes has gone to this fund to ensure the financial stability of the program.

Do you need additional help?        

To claim a prize, sign the back of your winning ticket.

Winning Draw Game tickets are valid for 180 days from the date of the drawing. Scratch-off tickets are valid for 180 days from the game’s end date.

Prizes up to $600 may be claimed at any Kentucky Lottery retailer.

Prizes up to $5,000 may be claimed at authorized cashing agents. Find a cashing agent nearest you.

Prizes more than $5,000 up to $25,000 may be claimed at authorized super cashing agents, Kentucky Lottery Headquarters (Louisville), and by mailing the signed winning ticket and an official Lottery claim form to: Kentucky Lottery Corporation, Claims Department, 1011 W Main St, Louisville, KY 40202. Find a super cashing agent nearest you.

Prizes $25,000 and up must be claimed at the Kentucky Lottery Headquarters, located at 1011 West Main Street, Louisville, Kentucky, 40202. Find hours of operation. 

Do you need additional help?        

The cash option is the amount of money the Lottery would have to invest in the current money market in order for that money to grow to the advertised jackpot amount over a 30 year period (which is the annuity length for Powerball grand prizes). Players automatically receive the annual payments option unless within 60 days of claiming the prize they decide to receive the cash option amount.

Do you need additional help?        


To make an open records request, you may fill out the Request to Inspect Public Records or make a request in writing and email the form or the written request to the Records Custodian at kate.hanratty@kylottery.com. See Open Records Policy for more information.

Do you need additional help?        

If you have any questions or experience any technical difficulties, contact the Kentucky Lottery customer support at 877-789-4532 or via email (help@kylottery.com) or chat.

 

For problem gambling concerns or issues, call 1-800-GAMBLER for help.

Do you need additional help?        

Only authorized Kentucky Lottery Retailers can sell Kentucky Lottery tickets. Only businesses located within the borders of the Commonwealth of Kentucky can be a Kentucky Lottery retailer. Retailers are prohibited from selling Lottery tickets to persons under the age of 18.  Call Customer Service at (502) 560-1500 for more information.

Do you need additional help?        

Kentucky Lottery proceeds fund college grants and scholarships programs across the Commonwealth including the popular Kentucky Educational Excellence Scholarship (KEES) program.  For more information click here Where the Money Goes.
Do you need additional help?        

The average Kentucky Lottery player is similar to the average Kentuckian.  This is according to Census research and research conducted by the Leger Group.  Nearly 70% of Kentuckians over the age of 18 have played the Lottery in the last 6 months and:
  • have an average household income of more than $55,000
  • approximately 35% have a college degree or higher
  • evenly split between men and women
Do you need additional help?