Pick 3, Pick 4, Cash Ball, Quick Bucks, and Keno tickets can be canceled.
This may be a result of system issues. Please contact IGT at 1-800-599-5686.
Please call 1-833-306-5124 where you will be prompted to leave a message.
Your order will then be placed on the next business day.
A dedicated electrical outlet is required for your lottery terminal and is essential to ensuring that your equipment remains in excellent working condition. Below is an example of some of the problems that can occur when you do not have dedicated electric:
- Communication Issues
- Noise on the line
- Unable to communicate
- Blown CSU/DSU
- Printers mis-printing or not cutting, causing paper jams
- Blown power supplies
- BOMR mis-reads (play slip reader)
- Blown LCD displays
Dedicated electric is required for your lottery equipment and use of this outlet can and will cause problems with lottery equipment. When IGT is called to a store for a terminal problem, and there is not dedicated electric, they will fix the problem, but will not come back for additional problems until the terminal has dedicated electric.
Dedicated electric is very important to the overall wellness of not only your terminal, but the entire network of terminals! Help keep your terminal in good working condition by having dedicated electric.
The odds are simply determined by taking the total number of tickets printed for a speicifc game divided by number of winning tickets printed.
For instance, if there are 400,000 winning tickets for a game and there are 1.4 million tickets printed, the odds are: 1.4 million/400,000 = 1:3.5. So, on average (for this example), the odds of winning are 1 in every 3.5 tickets. That doesn't mean that every 3 or 4 tickets is a winner. It means that out of all the 1.4 million tickets printed, the average number of winners will come out to 1 in 3.5. In some cases, there will be a number of winning tickets in a row and, in other cases, there may be a number of tickets in succession without a winner.
There is a chance that the game may be past the activation date or the pack wasn't assigned to your store. If that pack of tickets is past the activation date, your external rep can pick them up and give you credit. If the pack wasn't assigned to you, call the Retailer Hotline at 1-800-937-8946 and they will be able to assist you.
Please call 1-800-599-5686.
This simply means that the tickets are not assigned to your store. You will need to contact the Kentucky Lottery at 1-800-937-8946.
No. To order supplies you should call call 1-800-599-5686.
First press the reprint key. If your tickets still do not print you will need to contact IGT at 1-800-599-5686.
You want to call the Retailer Hotline at 1-800-937-8946 and select option 3.
This simply means that the game is no longer in the system. It may be an old game that has ended or a new game that has not yet started. Please call the Kentucky Lottery at 1-800-937-8946.
This may be a communication issue. Please contact IGT at 1-800-599-5686.
Please call 1-800-937-8946. Your sales representative will then be contacted and asked to pick up the tickets for review of credit to your account.
Contact the Kentucky Lottery Accounting department at 1-800-937-8946 and select option 2.
You need to contact IGT at 1-800-599-5686.
Please call 1-800-599-5686.
It means that the phone lines are down; you will need to contact IGT at 1-800-599-5686.
It may be an accounting issue. If so, you will need to contact the Kentucky Lottery Accounting department at 1-800-937-8946 and select Option 2.
However, it may be that you have scan to many non-winning lottery tickets and you need to reset.
Tickets may continue to be sold after some prizes, including all top prizes, have been claimed.
Prizes remaining for each Scratch-off game can be found on our website, kylottery.com or can be printed from your Altura terminal as a Prizes Remaining report.