Lottery Retailer Forms

Online Adjustment Tips

FIX

If you are able fix the issue (paper jam, out of paper. Etc.)

Can the ticket(s) be canceled? Tickets that can be canceled: Kentucky 5 (without Xtra), Keno, Cash Ball 225, Pick 3 and Pick 4. These tickets must be canceled within 60 minutes of being produced OR before the draw occurs that the ticket was purchased for. Accounting cannot issue credit.

REPRINT

Once the problem has been fixed press the ‘Reprint’ button at the top of the screen and Reprint Last Online transaction to be mailed along with other ticket parts. The bad ticket won’t necessarily show on this report, but it will help accounting find problems on internal reports. You can also print the total screen that will display all transactions for that customer. Select the ‘Total’ button in the lower right corner of the screen and then hit ‘Print.’ Reprints are for the accounting department only, do not give to players.

KEEP ALL PIECES OF THE BAD TICKET

Even if the ticket is torn, not legible or in pieces. Accounting needs all pieces to reproduce the ticket so you can receive proper credit.

ATTACH ALL PARTS OF BAD TICKET

Including reprints of Last Online transaction & Total receipt to the Adjustment Form. Indicate day of incident, time of day, game, and what was produced before and after the bad ticket. Accounting needs as much information as possible to ensure your store receives proper credit.

FILL OUT ADJUSTMENT FORM COMPLETELY

Fill out only one Adjustment Form per incident. Multiple tickets for the same game should be on one form. If an incident is on several games, an adjustment form must be filled out for ‘each’ game but can be mailed in the same envelope. Accounting needs complete details on why the ticket was damaged or not produced. Always include retailer number on the adjustment request form.

MAIL ADJUSTMENT FORMS IN POSTAGE PAID ENVELOPE IMMEDIATELY

You have 2 weeks (14 days) from the date the bad ticket was produced to mail to Accounting. If Accounting receives adjustment after 2 weeks (14 days), it will automatically be denied.

Any questions should be directed to the billing department at 800-937-8946 option #2.