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Retailer Forms & Online Adjustment Tips

 

Online Adjustment Tips

FIX FIX FIX

Fix problem, paper jam, out of paper, etc.

CAN THE TICKET BE CANCELLED?

Tickets that can be cancelled; Pick 3, Pick 4, Kentucky Cash Ball 225, Quick Bucks, and Keno must be cancelled within 60 minutes of being produced. Accounting cannot issue credit. Keno tickets must be cancelled before the first draw. Draws are held every 4 minutes, cancel tickets immediately! Accounting cannot issue credit after the 4 minutes mark.

REPRINT REPRINT REPRINT

Once the problem has been fixed, press the ‘Reprint’ button at the top of the screen and select ‘reprint Last Online Transaction’ to be mailed along with other ticket parts. The bad ticket won’t necessarily show on this report, but it will help Accounting find problems on internal reports. Reprints are for the accounting department only, do not give to players!

The total screen can also be printed by touching the ‘Total’ button in the lower right corner of the screen. Select 'Print' for a printout of the transactions for that customer. This is also helpful in recreating what happened and insuring proper credit is given.

KEEP ALL PIECES OF THE BAD TICKET

Even if the ticket is torn, not legible or in pieces. Accounting needs all pieces to reproduce the ticket so you can receive proper credit.

ATTACH ALL PARTS OF BAD TICKET/TICKETS

Including reprints of last Online Transaction and Total receipt to Adjustment Form. Indicate day of incident, time of day, game, and what was produced before and after the bad ticket.

FILL OUT ADJUSTMENT FORM COMPLETELY

Fill out only one Adjustment Form per incident. Multiple tickets of the same game should be on one form. If incident is on several games, an adjustment form must be filled out for “each” game but can be mailed in the same envelope. Accounting needs complete details on why the ticket was damaged and/or did not produce.

MAIL ADJUSTMENT FORMS IN RIGHT AWAY

You only have 2 weeks (14 days) from the date the bad ticket was produced to send to Accounting. If Accounting receives adjustments after 14 days, the adjustment forms automatically be denied. The KLC is not responsible for delays due to mail delivery.

PROMOTIONAL TICKETS ALONG WITH ENTRY FORMS

Must be included with ticket attached and/or FREE ticket included.

POWERBALL AND MEGA MILLIONS

These two games are multi-state games. The KLC is responsible for half of the cost of tickets that are returned for adjustments. Consequently, the KLC has taken the position that any Powerball or Mega Millions tickets sent in for adjustments that are not damaged or illegible due to malfunction will be credited for half the amount requested, less any commissions earned. If you have any questions, please contact the Billing department at 800-937-8946 and please select option #2.