Your Retailer Pro S2 terminal will serve as your main piece of lottery equipment and acts as the brain for any additional vending machines you may have installed. The latest Retailer Pro S2 Reference guide can be found here.

 Your Pro S2 will be used for:

• Selling of Terminal Game Tickets
• Confirming and activating scratch-off orders
• Validating all winning scratch-off, online and Fast Play tickets
• Reporting for daily sales and weekly EFT sweeps
• Processing returns of old scratch-off tickets during new game launches

External Features

Basic Operations

PLAYSLIPS & ONLINE TICKETS

• Insert playslips, online tickets, and coupons vertically or horizontally, with the printed side facing you. DO NOT insert instant tickets.

SCRATCH-OFF TICKETS

• For Scratch-Off tickets, scan barcodes OR manually enter the ticket serial number using the numeric touchpad

Cleaning the Terminal

To clean the Retailer Pro S2 terminal and accessories, spray non–ammonia window cleaner on a soft, dry, lint–free cloth and gently wipe the external terminal components clean.

Note: DO NOT spray the cleaner directly onto the touchscreen.

Printer Operations

First, pull the silver latch on the Printer Cover up and pull up to open the Printer.

• Next, remove the used paper roll.
• Detach the piece of tape on the new roll that holds the end of the paper to the roll then place the new roll into the Printer. It is important that the paper feeds from the bottom toward you.
• Because this is a new roll, leave about 12 to 18 inches hanging out and close the cover gently and completely.
• If the Printer is powered on, the paper will automatically advance and be cut.
• Next, run the Printer Test to ensure print quality. From the Home Screen, touch Services, then Printer Test. A test ticket prints if the printer is loaded properly.

Home Screen Functions

SIGN ON

• On the Sign on Screen, enter your 4–digit Pass Number using the keypad; then, touch Send. The Home Screen displays.
• If there is a news or mail message, it displays automatically. Touch Print to print the message or touch Ok to go to the Home Screen.

NOTE: If the sign-on number is lost, please call the Brightstar Hotline (1-800-599-5686).

SIGN OFF

Touch Sign Off and confirmation screen displays.

• Touch Yes to log out or touch NO to cancel and return to the Home Screen.
• The status bar displays the message, "Logged Out Successfully".

NOTE: You are not allowed to sign off if there is a wager still in progress. An error message displays. Touch OK to process the wager.

HELP

Touch Help from any screen. A Help pop–up screen displays information related to your current screen.

• Touch Print to print the help information or touch OK to return to your current screen.

PAUSE/LOCK

Touch Pause to put the terminal into a paused/locked mode.

• Enter your 4–digit Pass Number to unlock the terminal.
• Touch Send.

NOTE: If the password is entered incorrectly three (3) times, you will be required to sign on again to the terminal.

REPRINTS

Reprints should only be used for in-store purposes and are not for distribution to customers. Last Online Transaction reprints are not valid tickets, will not contain a barcode, and are clearly labeled “REPRINT NOT FOR SALE”.

• Touch Reprints.
• Touch the desired option, and the reprint prints automatically.

DRAW GAME FUNCTIONS

Touch Draw Game Functions.

The Draw Game Functions menu displays.

Select thee desired option.

VALIDATE TICKET

• Touch Validate Ticket to go to the Draw Game Pay screen. You can also access this screen by touching Pay > Draw Game Pay. See the Pay section for more details.

CANCEL TICKET

• Touch Cancel Ticket to go to the Cancel screen. You can also access this screen by touching Cancel Draw Game. See the Cancel Draw Game section for more details.

PLAY IT AGAIN

• Touch Play It Again to go to the Play It Again screen. You can also access this screen by touching Play It Again from the Home Screen. See the Play It Again section for more details.

REDEEM COUPON

• Touch Redeem Coupon to go to the Redeem Coupon screen. You can also access this screen by touching Redeem Coupon from the Home Screen. See the Redeem Coupon section for more details.

CURRENT JACKPOTS

All Jackpots: Touch All Jackpots to view the current jackpot report for all Draw Games with a Jackpot prize.

Current Jackpot for...: Touch Current Jackpot for... to view the current jackpot report for a selected game (Powerball and Mega Millions).

WINNING NUMBERS

• Select a Winning Numbers report option (All Winning, Weekly, or a specific Draw Game). For Lotto and Daily Games, select the desired draw date, or touch Send for the current date. For quick draw games (Keno, CASH POP), select a draw number to view winning numbers for a specific draw. You may select the number of copies of the Winning Numbers report to print, up to a maximum of 25.

SCRATCH-OFF FUNCTIONS

CONFIRM ORDER

Touch Scratch-off Functions, then touch Confirm Order.

Scan the barcode from the Shipping Label using the Wireless Scanner; or use the keypad to manually enter the last 10-digits of the number indicated below the Delivery Confirmation Barcode, then touch Send.

A confirmation screen displays when confirmed orders are successful.

ACTIVATE PACK

Touch Scratch-off Functions, then touch Activate Pack.

Scan the pack barcode using the Wireless Scanner; or use the keypad to manually enter the Game and Pack Numbers and touch Send.

The pack information is communicated to the host and is activated.

A confirmation screen displays the pack results.

Touch Activate More to activate more packs or touch Ok to return to the Home Screen. An Activated Pack receipt prints automatically.

LVM MENU

Touch LVM Menu, then select the desired LVM Device, if applicable.

The LVM Menu for that device displays.

Select the desired option (Status, Inventory, Sales, Security/Events, Statistics, Cash Log, and Shift Report).

ENABLE/DISABLE VENDING

Enables or disables an LVM connected to the terminal.

VALIDATE TICKET:

Touch Validate Ticket to go to the Scratch-off Pay screen. You can also access this screen by touching Pay > Scratch-off Pay. See the Pay section for more details.

RETAILER RETURNS

Allows you to initiate returns of Scratch-off ticket inventory, for both Full and Partial pack returns.

Full Pack

Touch Full on the Retailer Returns Screen.

Scan the barcode or enter the number manually using the keypad.

Touch Send

Partial Pack

Touch Partial on the Retailer Returns Screen.

Scan the barcode or enter the number manually using the keypad.

For Partial, you must also enter the First and Last Ticket numbers.

PAY

Scan the ticket or touch Pay on the Home Screen for manual entry.

Touch Online Pay, or Scratch-off Pay on the Pay Menu.

Scan the ticket or insert it into the top of the reader

(draw game tickets only); OR enter the ticket number using

the numeric touch pad. If the number is valid, a Send button appears. Touch Send.

Selling Draw Games

GAME SCREEN TABS

Use the Game Tabs located at the top of each game options screen to easily navigate between Draw Games.

QUICK PICK METHOD

Select one of the Draw Games Quick Pick [QP] buttons from the Home Screen. The system randomly selects numbers according to the individual game rules for the desired number of Quick Picks selected by the customer.

For example, select Powerball $2 QP.

A confirmation screen displays. Select Powerball Only, Power Play, Double Play, or Double + Power Play.

A confirmation screen displays. Touch Yes to purchase, or touch No to cancel.

The screen shows the wager at the bottom of the screen.

Touch the Total button to total out your customer.

TOTAL SCREEN

As transactions are being made for the current customer they are displayed in the mini sales display on the bottom–right of each screen.

Touch Total after completing each customer transaction.

The Total Screen displays showing the Total for the transactions.

A negative sign indicates an amount owed to the customer.

A positive amount indicates an amount owed to the retailer.

Enter the cash amount received from the customer using the keypad.

Touch Total to total out the transaction.

Touch Print to print a receipt for the transaction.

Touch Clear to clear the transaction and return to the Home Screen to begin the next customer’s transaction.

MANUAL ENTRY EXAMPLE: POWERBALL

Touch Powerball.

Touch the number of Plays [1–10].

Touch the number of Draws [1–6, 9, 12, 15].

Touch the number of Tickets [1–7] or touch Other to select from [1–25].

Touch the desired Power Play option [No or Yes].

Touch the desired Double Play option [No or Yes].

Touch Choose Numbers to manually enter 5 numbers [out of 69] in the top portion of the screen. Then select the Powerball number in the bottom portion of the screen; or touch Quick Pick to allow the system to randomly choose the numbers. Touch Send.

If the Power Play option is not selected, a screen displays asking if you would like to add this option. Touch Yes if you would like to add Power Play; otherwise touch No.

Ticket(s) print automatically.

iFUNDS and iGIFT

iFUNDS is the Top-Up option for an existing Player Card. Scan the card to Top-Up the player’s iLottery account. Scan a Top-Up receipt to cancel a Top-Up transaction.

iGIFT is for the purchase of a Cash Voucher, to add cash to an iLottery wallet. Scan an iGIFT receipt to cancel an iGIFT transaction.

NOTE: Funds are associated with a player account when redeemed online.

• Upgraded vending machine with touchscreen and 28 games of scratch off tickets
• All terminal games available with playslips and Pick Your Own Number on screen functionality
• Cash only machine
• This machine does not give change or cash tickets
• Player may add up to $100 in credits with a winning ticket redemption
• Plan-o-gram is used for all vending machines to ensure maximum sales

Click here for the latest Quick Reference Card , Security Features, Vending Machine Best Practices and Retailer Training

Ticket Management

• Log in to management screen to view “Main Menu”
• Select “Instant Ticket Inventory Management” for loading and unloading of scratch-off tickets

• Confirm ticket order at the Pro S2 terminal
• Ensure all packs of tickets are activated before loading into the vending machine
• Packs may be activated from the vending machine under the “Instant Functions” menu but the Pro S2 will be fastest

With all new game launches, you will be provided an updated Plan-o-gram which details any changes and will act as your guide when loading and unloading tickets.

Loading

• Scan “load” under the desired ticket bin.
• Scan the first ticket (lowest ticket number) , then scan the last ticket (highest ticket number) as indicated on the management screen
• Follow prompts on screen to confirm ticket loading

Unloading

• If ticket inventory is already in the bin and you wish to add additional inventory to the bin you will use a process called ticket taping
• First, scan unload on the desired bin. A message will appear, “Inventory exists for this bin, select YES to remove inventory, select NO to keep current inventory”
• Selecting YES deletes the inventory from the bin and will be used if the tickets are being returned or are changing bin numbers
• Selecting NO keeps current inventory and only unloads the tickets from the machine. This is the option you will use when taping
• Second, scan load on the same bin and follow directions for loading the new pack of tickets

• Taping

  • Flip original pack over and locate the last ticket in the pack
  • Locate the first ticket on the new pack
  • Make sure that you always tape the loose end of the last ticket to the loose end of the first ticket of the new pack
  • Peel off a piece of provided perforated tape
  • Place tape on one ticket so that the red perforated line is one the end of the ticket
  • Line up the other ticket end and press tape to seal both tickets together
  • Fold packs together and reload into the machine with the lowest ticket of the original pack being loaded first into the machine

  Note: Always tape one the white side of the tickets, never the printed latex side.

  Watch Video: Here

Reloading

• Once all tickets for a desired bin have been scanned into the inventory and taped, the ticket pack or packs may be placed into the bin and loaded
• Tickets should always be loaded with the printed latex side of the tickets facing up
• Longer tickets should be loaded under the bar located in the ticket tray
• Feed lose end of ticket under the metal guard and continue to push ticket until the rollers pull the tickets forward (as pictured)
• If tickets are properly loaded the ticket should be secure inside the roller and you should not be able to remove the ticket without damaging it.
• Continue the process of loading and taping ticket packs until all bins are loaded.

Reporting

All retailers should print a vending inventory report from their terminal or vending machine everyday.

• From your terminal select Reports=> Vending=> Inventory to view and print
• From your Gemini Touch select Reports=>Local=>Inventory to view and print

Ticket packs should be loaded and taped for all tickets whose inventory shows less than 20 tickets. More than one pack may be taped depending on sales volume.

An Inventory Report should be run before and after loading tickets to ensure all ticket packs are accounted for.

Keep out-of-stocks to a minimum. The Kentucky Lottery pays for these machines and we only install them in locations that keep them in stock.

Once all bins are loaded, close main door and wait for machine to reinitialize. If bins were loaded correctly the touchscreen will load all tickets images. If a bin is empty or jammed, the image with appear black. Open the door, unload and reload to tickets to remove the jam or error.

There are a total of four (4) reports that will regularly be used from this machine

• Inventory Report which shows the current scratch-off inventory by bin can be found Reports=>Local=>Inventory
• Shift Report which shows the current amount of money located in the strong box can be found Reports=>Local=>Shift
• Online Report which shows all sales and any free plays of all terminal games can be found Reports=>Online and selecting desired day
• Instant Ticket Redeemed Report which shows all sales and any free plays of all scratch-off tickets can be found Reports=>Instant Tickets=> Instant Ticket Redeemed and selecting desired day

The shift report must be printed and cleared every time the cash is removed. Failure to follow this process may result in a reporting error the next time the cash is pulled.

• Select Shift Report
• Select print
• After printing the desired number of copies, touch clear shift

Note: This can not be undone.

• After shift report has been printed and cleared the money can now be removed.
• Compare the actual cash count to the “Cash Collected” portion of the Shift Report

To remove cash:

• Unlock strong box
• Pull forward and allow strong box to drop open
• Use latch on back of cash box to remove
• Lift up on lid to remove cash
• Print and clear Shift Report

• Upgraded vending machine with touchscreen and 20 games of scratch off tickets
• Walmart exclusive machine
• All terminal games available with digital playslips and Pick Your Own Number on screen functionality
• Cash only machine
• This machine does not give change or cash tickets
• Player may add up to $100 in credits with a winning ticket redemption
• Plan-o-gram is used for all vending machines to ensure maximum sales

Click here for the latest Quick Reference Card, Security Features, Vending Machine Best Practices and Retailer Training

Ticket Management

• Log in to management screen to view “Main Menu”
• Select “Instant Ticket Inventory Management” for loading and unloading of scratch-off tickets
• Confirm ticket order at the Pro S2 terminal
• Ensure all packs of tickets are activated before loading into the vending machine
• Keep all activation receipts printed at the terminal

• With all new game launches, you will be provided an updated Plan-o-gram which details any changes and will act as your guide when loading and unloading tickets.

Loading

• Use hand scanner to scan the load barcode located directly beneath the ticket bin you wish to load
• Scan the first ticket (lowest ticket number) , then scan the last ticket (highest ticket number) as indicated on the management screen
• Follow prompts on screen to confirm ticket loading

Unloading

• If ticket inventory is already in the bin and you wish to add additional inventory to the bin you will use a process called ticket taping
• First, scan unload on the desired bin. A message will appear, “Inventory exists for this bin, select YES to remove inventory, select NO to keep current inventory”
• Selecting YES deletes the inventory from the bin and will be used if the tickets are being returned or are changing bin numbers
• Selecting NO keeps current inventory and only unloads the tickets from the machine. This is the option you will use when taping
• Second, scan load on the same bin and follow directions for loading the new pack of tickets

Taping

• Flip original pack over and locate the last ticket in the pack
• Locate the first ticket on the new pack
• Make sure that you always tape the loose end of the last ticket to the loose end of the first ticket of the new pack
• Peel off a piece of provided perforated tape
• Place tape on one ticket so that the red perforated line is one the end of the ticket
• Line up the other ticket end and press tape to seal both tickets together
• Fold packs together and reload into the machine with the lowest ticket of the original pack being loaded first into the machine

Note: Always tape one the white side of the tickets, never the printed latex side.

Watch Video: Here

Reloading

• Once all tickets for a desired bin have been scanned into the inventory and taped, the ticket pack or packs may be placed into the bin and loaded
• Tickets should always be loaded with the printed latex side of the tickets facing up
• Longer tickets should be loaded under the bar located in the ticket tray
• Feed lose end of ticket under the metal guard and continue to push ticket until the rollers pull the tickets forward (as pictured)
• If tickets are properly loaded the ticket should be secure inside the roller and you should not be able to remove the ticket without damaging it.
• Continue the process of loading and taping ticket packs until all bins are loaded.

All retailers should print a vending inventory report from their terminal or vending machine everyday.

• From your terminal select Reports=> Vending=> Inventory to view and print
• From your Gemini Touch 20 select Reports=>Local=>Inventory to view and print

Ticket packs should be loaded and taped for all tickets whose inventory shows less than 20 tickets. More than one pack may be taped depending on sales volume.

An Inventory Report should be run before and after loading tickets to ensure all ticket packs are accounted for.

Keep out-of-stocks to a minimum. The Kentucky Lottery pays for these machines and we only install them in locations that keep them in stock.

Once all bins are loaded, close main door and wait for machine to reinitialize. If bins were loaded correctly the touchscreen will load all tickets images. If a bin is empty or jammed the image with appear black. Open the door, unload and reload to tickets to remove the jam or error.

There are a total of four (4) reports that will regularly be used from this machine

• Inventory Report which shows the current scratch-off inventory by bin can be found Reports=>Local=>Inventory
• Shift Report which shows the current amount of money located in the strong box can be found Reports=>Local=>Shift
• Online Report which shows all sales and any free plays of all terminal games can be found Reports=>Online and selecting desired day
• Scratch-off Report which shows all sales and any free plays of all scratch-off tickets can be found Reports=>Scratch-off and selecting desired day

Note: Walmart requires that all reports be printed, processed and filed away at midnight each night.

The shift report must be printed and cleared every time the cash is removed. Failure to follow this process may result in a reporting error the next time the cash is pulled. Your shift report will be used in conjunction with your Barcode Quick Reference Guide to report sales on your Walmart POS.

• Select Shift Report
• Select print
• After printing the desired amount of copies, touch clear shift

Note: This can not be undone.

• After shift report has been printed and cleared the money can now be removed.
• Compare the actual cash count to the “Cash Collected” portion of the Shift Report

To remove cash:

• Unlock strong box
• Pull forward to slide out cash box
• Use blue latch to remove cash box
• Lift up on lid to remove cash
• Print and clear Shift Report

Add cash to register POS:

• Once cash is pulled and shift report is printed from machine it must be added to the Walmart POS system at the register where the lottery Pro S2 terminal is located
• Use you Barcode & Quick Reference Guide for help

• All Walmart associates handling lottery either at the lane, the vending machine or in the back office should read the Walmart Barcode and Quick Reference Guide
• This document can be found through your OneWIRE and should be used for selling/ cashing tickets at the lane, inputting sales at the register from the vending machine at the end of the night and for any reporting needs
• This document will be updated as new games are released and should be printed and laminated for use at the register

• The newest machine The Kentucky Lottery has to offer our retail partners
• Designed for use in restaurants, bars and other social establishments
• Terminal games vending only (no scratch-off tickets)
• All terminal games available with playslips and Pick Your Own Number on screen functionality
• Cash only machine
• This machine does not give change or cash tickets
• Player may add up to $100 in credits with a winning ticket redemption
• Easy to use, easy to play

Click here for the latest Quick Reference Card , Security Features, Vending Machine Best Practices and Retailer Training

Reporting

Once the main door is opened, enter the login information to reach the home screen pictured here.

There are two reports that will be used from the Game Touch Draw

• Select Reports=>Online and choose the day. This report shows the total sales and free plays for the given day. This report can be used for retailers that require reporting daily vending sales.
• Select Report=>Local=>Shift. This report keeps a running total of sales and cash in the cash box.

The shift report must be printed and cleared every time the cash is removed. Failure to follow this process may result in a reporting error the next time the cash is pulled.

• Select Shift Report
• Select print
• After printing the desired amount of copies, touch clear shift

Note: This can not be undone.

• After shift report has been printed and cleared the money can now be removed.
• Compare the actual cash count to the “Cash Collected” portion of the Shift Report

To remove the cash:

• unlock the strongbox. The alarm will sound.
• Press the white button located near the bottom left of the machine to mute the alarm.
• Pull firmly on the blue handle to remove the cash box. The provided backup cash box can be put immediately in its place.
• You may now close and lock the strongbox door and main door.